which will beAeBA Events Pvt Ltd.

 

Shipping and Delivery Policy

 

Effective Date: 01/01/2023

Thank you for shopping with us! We are committed to providing a seamless shipping and delivery experience. Please read our Shipping and Delivery Policy carefully to understand how we handle your orders.

1. Order Processing Time

  • Processing Time: Orders are typically processed within 15 business days after payment is received. Please note that processing times may vary during peak seasons or due to high demand.
  • Business Days: Our business days are Monday through Friday, excluding holidays.

2. Shipping Methods and Costs

  • Shipping Methods: We offer a variety of shipping options to meet your needs. These options will be displayed at checkout, allowing you to choose the best method for your location and urgency.
  • Shipping Costs: Shipping costs are calculated based on the weight, size, and destination of your order. You will see the total shipping cost during the checkout process before finalizing your purchase.

3. Delivery Times

  • Estimated Delivery: Delivery times depend on the shipping method chosen and the destination of your order. Estimated delivery times will be provided at checkout.
  • Delays: While we strive to meet estimated delivery times, unforeseen circumstances such as weather conditions, customs delays, or carrier issues may cause delays. We are not responsible for such delays, but we will do our best to assist you if issues arise.

4. International Shipping

  • Availability: We offer international shipping to selected countries. Please check if we deliver to your country during checkout.
  • Customs and Duties: International orders may be subject to customs duties, taxes, or other fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the shipping cost. Please check with your local customs office for more information.

5. Order Tracking

  • Tracking Information: Once your order is shipped, you will receive a shipping confirmation email with tracking information. You can use this information to monitor the status of your delivery.
  • Carrier: The tracking information will be updated by the carrier, and it may take a few hours for the tracking number to become active.

6. Undeliverable Packages

  • Incorrect Address: Please ensure that your shipping address is correct when placing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer.
  • Refused or Unclaimed Packages: If a package is returned to us because it was refused or unclaimed, we will contact you to arrange for re-shipment. Additional shipping fees may apply.

7. Damaged or Lost Packages

  • Damaged Packages: If your order arrives damaged, please contact us within 15 days of receipt with photos of the damage. We will work with you to resolve the issue.
  • Lost Packages: If you believe your package is lost, please contact us as soon as possible. We will initiate an investigation with the carrier and keep you informed throughout the process.

8. Contact Information

If you have any questions or concerns about your shipping and delivery, please reach out to our customer support team at info@aebaevents.com. We are here to assist you.

9. Policy Updates

We reserve the right to update this Shipping and Delivery Policy at any time. Any changes will be posted on this page with an updated effective date. Please review this policy periodically to stay informed of any changes.

By placing an order with us, you acknowledge that you have read, understood, and agreed to the terms of this Shipping and Delivery Policy.